Local service · Web + AI
Lloyd's Tire & Auto
A modern local-service platform with a clearer customer journey, local search foundations, a guarded AI shop assistant, and a request-based drop-off experience.
The challenge
What had to be true.
Local customers needed a faster path from a vehicle problem to the right service and a clear next step, without an automated interface implying that an appointment was confirmed.
What we built
A product system, not a demo.
We reshaped the service journey, local-search foundation, and shop assistant around the questions drivers actually ask, with explicit confirmation language at the scheduling boundary.
- Local-service information architecture
- Guarded conversational shop assistant
- Request-based drop-off workflow
- Local SEO and structured service content
The result
Confidence proportional to evidence.
The finished web experience gives customers a clearer route to services and preserves the distinction between submitting a preferred day and receiving shop confirmation.
Related work
More systems, different constraints.
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Start a conversation
Bring us the problem that keeps surviving the meeting.
Tell us what you are trying to change, who it affects, and where the work stands today. We will give you an honest read on fit and the most useful next step.
Start a project